Privacy Policy

Privacy Policy

This Privacy Policy explains how Explore Local processes personal data in connection with its website, inquiries, bookings, and guided culinary and market tour services in Brazil. It applies to visitors, prospective customers, and guests who interact with our booking and communication channels.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
Why we process data

How We Use Data

We use personal data to respond to inquiries, manage date and group requests, collect and review dietary information, confirm venue availability, coordinate routes and tastings, process booking payments, arrange meeting point check-in, and provide the guided tasting walk. We also use data to communicate with you about your booking, maintain internal records, improve website reliability, prevent misuse, and meet legal, tax, and accounting obligations. Where relevant, we use information to confirm guide language availability and to assess whether a route is suitable for the specific guest and experience requested.

Note
Processing is limited to service delivery, administration, and compliance.
Third-party sharing

Service Providers and Partners

We may share personal data with payment processors, technical hosting or maintenance providers, communication tools, and other operational partners that support booking, payment handling, website functionality, and record keeping. Where a third party assists with service delivery, it is expected to use the data only for the assigned purpose and under appropriate confidentiality obligations. We do not treat third-party venue access as guaranteed and we do not share more than is reasonably necessary for the service.

Note
Service providers receive only the information needed to perform their functions.
Sharing legal basis

Legal Disclosure

We may disclose personal data to public authorities, courts, or other official bodies when required to comply with legal obligations, respond to lawful requests, protect rights, or address suspected fraud or security issues. We may also share information where necessary to establish, exercise, or defend legal claims.

Note
Disclosure may occur when law, regulation, or a valid order requires it.
Privacy Office

Contact for Privacy Matters

Privacy email
[email protected]
Privacy phone
+55 11 96291-4103
Mailing address
Rua São Paulo, 90, 54705-670, São Lourenço da Mata
Privacy inquiries
[email protected]

Use the listed contact channels for questions about this policy or your personal data.

Contact Page
Data category

Data We Collect

We may process identification and contact details, booking and payment information, dietary preferences or restrictions you choose to provide, group size and date preferences, meeting point and route coordination details, communication records, and limited technical data such as device and browser information. Where needed for a private culinary route or guided tasting walk, we also process information necessary to confirm availability, plan tastings, and manage the experience.

The categories collected depend on booking, inquiry, and tour participation.
Collection source

How We Collect Data

We collect personal data when you make an inquiry, request a consultation, submit booking details, share dietary information, complete payment steps, or communicate with us by available contact methods. We may also receive data from payment-related or technical service providers that support the operation of the website and booking process, and we may generate internal records from your interactions with our pages and messages.

Information comes from direct submissions and from routine website or booking interactions.
Cookie type

Cookies We Use

We may use essential cookies to support site operation and security, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent depending on their function. We do not use cookies to promise access to third-party venues or to track you beyond what is needed for site performance and service administration.

Cookie use is limited to operational, preference, and analytics functions.
User control

Cookie Controls

You can manage cookies through your browser or device settings, including blocking or deleting cookies already stored. Some cookies are necessary for basic site functions and booking-related features, and disabling them may affect how the website works. Where the browser or device allows, you may also clear stored identifiers after your visit.

Browser settings remain the main way to limit non-essential cookies.

Subject to applicable law, you may request access to your personal data, correction of incomplete or inaccurate information, deletion where retention is not required, confirmation of processing, and information about sharing. You may also object to certain processing or ask us to review a request where the law provides for it. Some requests may be limited if we must keep data for legal, accounting, or security reasons.

Available rights depend on the legal basis and the type of information involved.

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity involved. We may ask for information needed to verify your identity and locate the relevant records. We will review the request and respond within the period required by applicable law or, if no specific period applies, within a reasonable time.

We may need to verify identity before acting on a request.

We retain personal data for the period needed to manage inquiries, confirm bookings, provide the tour service, handle payments, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where feasible. Some records may be kept longer if needed to resolve disputes, enforce agreements, or comply with a legal duty.

Records are kept only as long as needed for service, accounting, or legal purposes.

We may update this Privacy Policy to reflect changes in our data practices, website features, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. We may also provide a separate notice when a change is material and affects how personal data is handled.

We review this notice when our practices or legal obligations change.